Serving+Stakeholders?

**Serving Stakeholders**

Is Johnson & Johnson serving their stakeholders? The answer is positive. The following information shows who the stakeholders are and how Johnson & Johnson serves them.

Johnson & Johnson is continually expanding the ways in which they obtain feedback from all who use their products and services, including consumers, doctors and hospitals. Johnson & Johnson uses a variety of methods; including feedback forms, website links, social networking sites, e‑mail, conventional mail, customer surveys, and market research and customer call centers. Each of their businesses maintains a website with contact information, accessible from their corporate website. In addition, they seek to engage stakeholders through our corporate blogs,JNJBTW and the Kilmer House blog.
 * Customers**

Johnson & Johnson’s biennial Credo survey provides direct insight into employees’ opinions on a wide range of issues relative to our business. They completed a survey in June 2010 with a 95 percent response rate. Each operating company receives its results and develops an action plan to address them.
 * Employees**

Johnson & Johnson fosters and maintains ties to the communities in which they live and operate, the customers who purchase their products and the doctors and nurses who use them. Each group is unique, with their own concerns and issues, and their interactions with them are just as varied. They try to work to solicit the input of their communities and to expand the information they provide.
 * Community**

Shareholder inquiries and proposals are encouraged and should be directed to the attention of the Secretary at the principal office of the Company, One Johnson & Johnson Plaza, New Brunswick, NJ 08933.
 * Shareholders**